Privacy policy

 

Reve Group Pty Ltd and its related and associated bodies corporate, including Garth 2 Pty Ltd and M L Garthowen Pty Ltd, (us, we, our) have developed this Privacy Policy in accordance with the Privacy Act 1988 (Cth) (Privacy Act).  This Privacy Policy governs how we collect, store, use and share your personal information. This Privacy Policy applies to information provided to us whether via this page or website (website) or any other means and explains how we will comply with the Australian Privacy Principles under the Privacy Act. By providing us with your personal information, you consent to us using and disclosing it for the purposes set out this Privacy Policy.

Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the website and the parent or guardian will be responsible for appropriately supervising the person’s use of the website.

If you have questions or would like more information on our practices and Privacy Policy, you can contact us by using our details set out at the end of this policy and on our website at https://novareve.com.au

 

  1. What personal information do we collect?

When you contact us, indicate interest in any of our properties or otherwise use any of our services, the kinds of personal information we collect includes:

  • your name, email address, postal address and other contact details;
  • your date of birth, gender and employment details;
  • your property preferences, such as the type, size, amenities and location of properties that you are interested in;
  • if you provide this information in the course of the sale of a property, your payment details and information to verify your identity, such as drivers licence or passport number;
  • any other information we need so we can provide you with our services such as information requested in connection with the sale or settlement of property.

We generally do not collect any sensitive information, which is subject to additional requirements under the Privacy Act, unless we notify you otherwise.

 

  1. How we approach collecting personal information

If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. We may collect information when you call us, send us an email or letter, visit our offices or display site or website, or when you enter into an agreement with us with respect to any of our properties or property development activities.

We may also collect personal information from third parties such as your representatives or publicly available sources of information. We collect information that is reasonably necessary to help us provide our services to you. We may combine this information with information we already have about you to help us understand trends, attributes, behaviour and preferences. Those purposes include to:

  • offer you the option to purchase property from us;
  • provide information about our properties including responding to your submissions and enquiries;
  • coordinate any purchase of property from us including verification of your identity, conducting credit checks and processing of payments if applicable;
  • to enhance your use of the website and conduct research about your attitudes and interest towards our properties and services;
  • to improve the website and our services including by performing data analyses and generating customer insights; and
  • to keep you informed of relevant upcoming events and our activities. It is also collected to allow the functions and services offered on the website to be provided to you.

If we receive personal information about you that we did not ask for and we determine that we could have collected this information from you, we will notify you, as soon as practicable. However, we will not notify you if to do so would be in breach of an obligation of confidence.  If we could not have collected this personal information, we will lawfully destroy or make that personal information anonymous.

We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities.  If we are unable to collect personal information we reasonably require, we may not be able to do business with you.

 

  1. Cookies and other analytical tools

When you visit our website, the server may attach a "cookie" to your computer's memory.  “Cookies” allow us to track and store information on how you use the website and the pages that may be of most interest.

We may use cookies to:

  • monitor how you use our website;
  • improve your experience on our website;
  • provide you with a better service when you use our website;
  • allow only registered users to access our website; and
  • recognise you when you return to our website.

Our website uses Google Analytics services provided by Google Inc. Information about your use of our website (including your IP address) will be transmitted and stored by Google on servers in the United States of America. Google will use this information to help us understand how you use our website. Google may also transfer this information to other parties where required to do so by law or in the provision of its services.

You may be able to configure your computer so that it disables “cookies” or refuse to accept them.  However, disabling cookies may affect your experience on our website and you might not be able to use certain functions.

It is also possible that other online behavioural tracking tools, such as web beacons, pixels, device identifiers and web server logs that collect, store and monitor visitor traffic, may be utilised in connection with our communications with you, and that certain information relating to you may be accessed and used in order to maintain, secure and improve our website and our offerings to you and to understand the effectiveness of our marketing and advertising.

 

  1. Use and disclosure of information

We will use your personal information for the primary purpose of providing you with our services, and for purposes for which you would reasonably expect us to use that information, including sending you information about new developments, products, services and special offers. We may use any email address or other personal information you provide to us at any time for this purpose. To provide our services to you, we may share your personal information to our third-party service providers, such as customer relationship management platforms, partners and registries. We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.

 

  1. Accuracy of your information

We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading.  If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us and we will take all reasonable steps to correct it within a reasonable time.

 

  1. Disclosure of information overseas

We do not disclose your personal information to third parties located overseas unless we notify you otherwise. As described above, our use of the Google Analytics services on our website may lead to information collected via website cookies being transferred to and stored by Google on servers in the USA.

 

  1. Storage and security

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed.  These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse.  If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us (see below).

We will only store your personal information for as long as we need it for the reasons given in this privacy policy or to meet our legal and regulatory responsibilities. If we no longer need your personal information, we will take reasonable steps to destroy it or make it anonymous, in accordance with our document and information retention policy, unless we are required under Australian law or a court or tribunal order to retain it,

 

  1. Access to information we hold about you

You can ask to see the personal information we hold about you. We will respond to your request within a reasonable period of time and, where it is reasonable and practical, we will give you access to the information in the format you requested, and as allowed by the Privacy Act. You may request this information by writing to: info@novarevegroup.com.au

We may charge a reasonable fee for the work involved in providing you with this information and for any associated costs.

When contacting us you have the option to either not identify yourself or to use a pseudonym, provided this is practical for us to communicate with you that way.

 

  1. Complaints information

If you have a complaint or concern about this Privacy Policy, or if you think we may not have met our responsibilities under the Privacy Act, please contact us using our details above. We will respond to all questions and concerns within a reasonable time.

If you are unhappy with how we handled your complaint, you can refer your complaint with the Australian Information Commissioner at this site: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

 

  1. Variation

We may change the terms of this Privacy Policy at any time.  You should check this Privacy Policy regularly so that keep up to date with any changes. By continuing to use our website or our services, you are agreeing to any changes. To see the most current privacy policy, please visit our website or contact us using our details above.